bd399 Withdrawal & KYC Guide: from request to wallet
After this page you can send a payout of at least ৳600 to your own bKash, Nagad, Rocket, Upay or bank account, spot the reasons a transfer gets held, and pass the ID check with a photo that clears review the first time. Written for the browser cashier and the Android app.
What you can pull out, and when it lands
A bd399 withdrawal is a two-gate process. Gate one is your balance: the money has to sit in cash, and any bonus attached to it has to be cleared first. Gate two is your identity, which must be on file before your first transfer leaves the platform.
Once both gates are open, the rest is quick. A request to bKash, Nagad, Rocket or Upay usually finishes in about 35 minutes. Your very first payout after verification can take up to 1 hour, because a person reads the request before the wallet is credited.
Funds arrive in BDT, so the amount you type is the amount your wallet receives. There is no currency conversion step and no second figure to work out on your phone.
| Item | Amount / time |
|---|---|
| Minimum withdrawal | ৳600 |
| Daily withdrawal ceiling | ৳125,000 |
| Standard transfer time | 35 minutes |
| First payout after ID check | Up to 1 hour |
| Minimum deposit | ৳350 |
| Deposit credited | 1 minute |
| Bonus wagering before cash out | 24× |
Higher ceilings for regular players
The ৳125,000 ceiling is the standard account limit. Players who turn over more each month move up the VIP ladder and get a higher daily cap: Star at ৳230,000, Elite at ৳410,000 and Master at ৳750,000, with the monthly turnover thresholds published on the bonus and VIP page. If you plan a large cash out, check your tier before you type the amount, because the box will stop you at whatever limit applies to your account that day.
Cashing out on a match night, step by step
The flow is the same in the app and in the browser cashier, and it takes about two minutes once your wallet details are saved. Do it before the innings break rather than after it, when the payout desk is busiest.
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Open the cashier and choose Withdraw
Tap the wallet icon in the app, or open Cashier from the browser menu. Your withdrawable balance sits at the top of the screen and bonus funds sit on a separate line, so you always see what can actually leave.
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Pick the wallet that carries your own name
bKash, Nagad, Rocket, Upay or Bank Transfer. The account name must match the name on your bd399 profile. A father's number or a friend's number is the single most common reason a request comes back unpaid.
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Type an amount between ৳600 and your remaining daily room
The box refuses anything under ৳600. If you have already taken part of today's ৳125,000 ceiling, the box shows what is left rather than the full amount, so plan one request instead of several small ones.
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Clear any bonus still locked in play
A 225% first deposit bonus has to be wagered 24 times before its value turns into cash. The wallet shows your progress. You can also forfeit the bonus and take out your own deposit straight away.
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Confirm, then keep the reference number
Most transfers settle within 35 minutes. A request also triggers a security check on your phone, so keep the device you normally sign in from nearby until the status changes to paid.
Where the money can land
All five methods share the ৳600 floor and the ৳125,000 daily ceiling. Deposits credit in about 1 minute on every one of them, and payouts are quoted at 35 minutes. What changes is how the money reaches you: a mobile wallet credit appears as a text message, while a bank transfer lands in your account and shows up on a statement.
- bKash৳3501 minute35 minutes
- Nagad৳3501 minute35 minutes
- Rocket৳3501 minute35 minutes
- Upay৳3501 minute35 minutes
- Bank Transfer৳3501 minute35 minutes
Picking the right destination
Use the wallet you already keep on your own phone. A mobile wallet is the faster option for everyday amounts, and the text message you receive is your receipt. For larger sums, a bank transfer keeps a cleaner record if you ever need to show where the money came from.
One wallet, one account
Register one destination per method and keep it there. Swapping to a new number for every request is exactly the pattern a security review looks for, and it slows down the next payout even when your ID is already on file.
When a payout bounces: five causes and the fix
A held request is not a lost request. Your money stays in the balance while the payout desk waits for something, and each cause has a short fix you can do yourself.
| What happened | What to do |
|---|---|
| Wallet name does not match the profile | Send an ID carrying the same name as the wallet, then quote the request number in live chat so the case is reopened. |
| Bonus wagering is incomplete | Open the bonus tab and check the 24× progress. Finish the remaining turnover, or forfeit the bonus to release your own deposit. |
| The account is not verified yet | Upload an NID, passport or driving licence. Review takes about 2 hours, and the first payout after it can take up to 1 hour. |
| The request is over today's ceiling | The daily cap is ৳125,000 on a standard account. Take the rest tomorrow, or ask about the VIP ceilings if your turnover qualifies. |
| A wrong digit in the wallet number | Cancel the request before it is approved, then re-enter the number from your own wallet app rather than from memory. |
If the status has not moved after 1 hour on a first payout, or after 35 minutes on a later one, open 24/7 live chat with the reference number. Support can see exactly which stage the request is sitting at, and whether it is waiting on the payout desk or on your ID review.
ID check: which document, which photo
Verification exists because payout wallets are registered to real people. bd399 has to confirm the person asking for the money is the person holding the account, and that check happens once, before your first withdrawal.
Three documents are accepted. Pick whichever one you can photograph clearly today, not the one you think looks more official.
| Document | When to use it |
|---|---|
| National ID Card (NID) | The quickest option for residents in Bangladesh. Both sides are needed. |
| Passport | Useful when the spelling on your NID no longer matches your bank or wallet name. |
| Driving Licence | Accepted when the NID is lost, damaged or being reissued. |
Photo rules that save you a retry
- The whole card sits inside the frame, with all four corners visible and nothing cropped at the edge.
- Lay the card flat on a table in daylight. Hold the phone directly above it, not at an angle.
- No fingers over the number, no plastic sleeve, no flash bouncing off a glossy surface.
- Sharpen it until the number can be read without zooming. Blurry text is the reason most uploads fail.
- Front and back go in the same upload, so review does not have to ask for the second side.
- For the holding photo, keep the card beside your face in even light, with no hat and no filter.
Uploading a document without a second attempt
Do this from the phone you normally sign in with, in daylight, with the card in front of you. It is a four-minute job if the photo is right.
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Open Profile, then Verification
The badge on your profile shows Unverified until the check clears. Everything you need sits on this one screen, including the upload history.
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Choose the document type
Select NID card, passport or driving licence from the list. Pick the document whose name spelling matches your bd399 profile exactly.
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Photograph the front, then the back
Flat surface, direct overhead angle, no shadow across the number. Add the holding photo if the screen asks for it.
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Submit and wait about 2 hours
The status flips to Verified on the same screen. If it has not moved after 2 hours, 24/7 live chat can see where the file is sitting.
Where your ID file goes after review
Your document is stored against your own account and used for one job: matching the name on the account to the name on the wallet that receives your money. It is not posted anywhere, it is not shown to other players, and it is not passed around inside live chat.
Support staff can see whether your check passed, and the fields they need to answer a question about it. They cannot browse the file for anything else. If you close your account, ask support to delete the upload rather than leaving it on file.
One practical warning: nobody from bd399 will ever ask for your document through a direct message, a WhatsApp group or a Facebook page. Verification only happens on the site and in the app, on the screen described above. Anyone who asks you to send an NID photo somewhere else is not support.
Before you write to live chat
Six answers that cover most payout questions. If yours is not here, 24/7 live chat replies in minutes and can open the request itself.
How long does a bd399 withdrawal take?
Can I withdraw less than ৳600?
Do I need the ID check before my first cash out?
My request is stuck on pending. What now?
Is there a fee on payouts?
Can I cash out while a bonus is still active?
Set up the account before the next match
Register, deposit from ৳350 and complete the ID check early, so your first payout is a 35-minute wait rather than a 1-hour review on a night when you actually want the money.
Already have an account? Log in to bd399 and open the cashier from your profile.
Your documents are used only to verify your identity and are stored against your own account. bd399 is for adults aged 18 and over: set a budget before you play, treat winnings as entertainment rather than income, and take a break when the session stops being fun.
Read the responsible play rulesWithdrawal questions, answered directly
What is the smallest amount I can withdraw?
The minimum withdrawal at bd399 is ৳600. If your cash balance is below that figure, top it up first or continue playing until it reaches the threshold. The minimum applies to every payment method: bKash, Nagad, Rocket, Upay, and bank transfer.
How long does a payout normally take?
Most transfers to bKash, Nagad, Rocket, or Upay complete within 35 minutes of approval. Your very first withdrawal after ID verification can take up to 1 hour because a staff member reviews it manually before the funds leave. After that first payout, subsequent requests follow the standard 35-minute window.
Do I have to complete KYC before every withdrawal?
No. You only submit your identity documents once — before your first withdrawal. Once the review team approves your National ID Card, Passport, or Driving Licence, the KYC flag clears permanently on your account. All future withdrawal requests go straight to the standard processing queue without another document check.
Which documents does bd399 accept for ID verification?
bd399 accepts three types of government-issued document:
- National ID Card (NID)
- Valid Passport (photo page)
- Driving Licence
The photo must show all four corners of the document, with no glare or shadow covering the name, date of birth, or ID number. Documents in a protective sleeve should be removed before photographing.
How long does the KYC review take after I upload my document?
The review team typically completes ID checks within 2 hours of a valid upload. You will receive a notification when your account is cleared. If more than 2 hours pass and your status has not updated, contact 24/7 live chat with your upload timestamp and the agent can check the queue position.
Why was my withdrawal request rejected?
The five most common reasons a payout is returned:
- Uncleared bonus wagering — the attached bonus has not yet reached the 24× rollover requirement.
- Wrong recipient account — the bKash or Nagad number does not match the one registered on your bd399 profile.
- Amount below ৳600 — the requested sum is under the minimum threshold.
- KYC not completed — no approved ID document is on file for your account.
- Daily ceiling reached — you have already withdrawn ৳125,000 in that calendar day; the remaining balance can be requested the next day.
Can I withdraw to a different bKash number than the one I deposited from?
No. bd399 requires the withdrawal destination to match the payment account linked to your profile. This is a security measure to prevent unauthorised transfers. If you need to update your registered bKash, Nagad, or bank account number, contact live chat and complete an additional identity confirmation step before the change takes effect.
Is there a fee charged on withdrawals?
bd399 does not charge a platform fee on withdrawals. The amount you request is the amount credited to your wallet. Mobile financial services such as bKash or Nagad may apply their own inbound transfer rates; check your wallet provider's current schedule if you see a small deduction on the receiving end.
What happens to my ID document after the review is finished?
Your uploaded document is stored on encrypted servers and used solely to confirm your identity in line with bd399's security policy. It is not shared with third parties or used for marketing purposes. Access is limited to the compliance team. If you have questions about how your data is handled, the full details are in the Privacy Policy.
Can I cancel a withdrawal request after I submit it?
Cancellation is only possible while the request is still in the Pending status. Once processing begins, the transfer cannot be recalled. If you need to cancel a pending request, open live chat immediately and provide your request ID. The agent will check whether it can be stopped before it reaches the payment gateway.