bd399 keeps one account record for every player, and that record holds personal data. This page explains what goes into it, which team can open it, and what you can ask us to correct or delete. The wording follows how the platform actually works: bKash top-ups from ৳350, cricket markets, live dealer tables and the Android app. Read it before your first withdrawal, because the ID check is quicker when you know which document to send.
When You Sign Up: The Details We Ask For
Registration on bd399 collects five fields, and each one has a job to do. The name must match the ID you later send, so it cannot be a nickname. The mobile number receives your bd399 login codes and payment alerts. The date of birth is the only check that keeps under-18 accounts off the platform. The district helps the payments team trace a stuck wallet transfer. The password is stored as a salted hash, so no staff member can read it.
- Full name — copied from your National ID, passport or driving licence and compared at verification.
- Mobile number — one-time codes at login, plus bKash and Nagad confirmations.
- Date of birth — 18 and over only; a failed check closes the account.
- District — routes local payment issues and keeps offers relevant to your area.
- Password — hashed on arrival, never shown back to support.
On Match Night: What We Record While You Play
During a session, bd399 logs the slips you place, the markets you open, rounds on slots and live tables, stake and payout amounts, bonus claims, and the times you log in or out. We also record the device model, browser version, IP address and approximate location. None of it is sold. It exists so bets settle correctly, the 1.2% daily cashback lands on the right balance, and the patterns behind multi-account bonus farming are caught.
A single session record is not a profile. It becomes one only when we link it to your account to answer a dispute, a payment query or a KYC question, and that link is visible to the compliance team.
Money In and Out Through Local Wallets
bd399 never sees your bKash PIN, Nagad PIN or bank password. The wallet handles the payment, and the platform stores only the reference number, the amount, the time and the last four digits of the sending number. Deposits from ৳350 are credited within 1 minute of confirmation, and withdrawals from ৳600 are released within 35 minutes once your account is verified.
| Route | Data stored by bd399 | Money movement |
|---|---|---|
| bKash | Transaction ID, amount, last four digits | 1 minute in · 35 minutes out |
| Nagad | Transaction ID, amount, last four digits | 1 minute in · 35 minutes out |
| Rocket | Transaction ID, amount, last four digits | 1 minute in · 35 minutes out |
| Upay | Transaction ID, amount, last four digits | 1 minute in · 35 minutes out |
| Bank Transfer | Bank name, transfer reference, amount | 1 minute in · 35 minutes out |
Cookies, Sessions and the Device You Use
A cookie is a small file the browser stores so the site remembers you between clicks. bd399 uses four kinds, and blocking all of them will break the cashier pages even though the odds and game lists still load. Clearing cookies signs you out of every device you used.
- Session cookie — keeps you signed in while you move between lobby, bet slip and cashier.
- Security cookie — flags a login that jumps country or device mid-session.
- Preference cookie — remembers language, odds format and market layout.
- Analytics cookie — counts page views without attaching your name to them.
Who Inside and Outside bd399 Sees Your File
Access inside bd399 is limited by role. Support staff see your name, phone number and ticket history. The payments team sees transaction records but not your password. Only the compliance team can open uploaded ID documents. Outside the company, three groups see narrow slices: game providers receive a round ID and stake size without your name; wallet and bank partners receive the amount and reference; identity-check services receive the document you upload and return a pass or a fail.
Before Your First Withdrawal: The Verification Step
A name check comes before any money leaves the platform. Send one document: National ID card, passport or driving licence. The bd399 team reviews it within 2 hours and compares the name and photo with the account. A blurred scan or a name that does not match comes back once, with a short note on what to fix. Once approved, the file stays verified and later withdrawals reuse it without another upload.
How Long Records Sit in Our System
Most data is deleted or anonymised once it stops being useful. Betting and payment records stay longer because disputes, chargebacks and audit rules require them. The table below describes current practice for a bd399 account held from Bangladesh.
| Record | How long it stays | Why |
|---|---|---|
| ID documents and result | Until the account closes, then through any legal hold | Proves the name on withdrawals |
| Betting and payment history | For the life of the account | Disputes, chargebacks, audit |
| Live chat transcripts | A limited window, then removed | Resolving support cases |
| Marketing preferences | Until you change them | Keeping opt-outs working |
| Device and login logs | Short-lived, then trimmed | Catching account takeover |
The Choices You Can Make About Your Data
You can ask for a copy of what bd399 holds about you, ask for a correction, stop marketing messages, or close the account. Requests go through live chat, which runs 24/7, or through the help centre. Support checks your identity first with a code to the registered number, so a stranger cannot pull your file. Closing an account does not erase records still inside a legal hold, but it ends every offer and bet.
- Copy of your record — sent after a quick identity check in live chat.
- Correction — name spelling, address or phone number fixed once evidence is seen.
- Marketing opt-out — one message and the offer texts stop.
- Account closure — betting stops at once; payment records remain until the hold ends.
Two Limits We Hold: Age and Spend
bd399 is for adults only, and a failed age check closes an account without a payout. The second limit is money. You can set a deposit cap, take a break from play, or ask support to lock the cashier for a period you choose. These limits sit on the platform side and never block a request about your data or a correction to a record that is wrong.
When the Text on This Page Changes
We revise this page when payment partners, game providers or national rules change. The new text replaces the old here, and the date of the revision sits at the foot of the page. If a change affects how bd399 uses ID documents or payment records, we also post a notice in the cashier and send a message to the number on your account. Earlier versions are held by the support desk for reference.
Questions That Reach Our Live Chat
Can I play at bd399 without sending an ID?
Does bd399 pass my phone number to other brands?
Who can see my betting history?
What happens to my data if I close the account?
Is the Android app different from the website?
If something here is unclear, ask before you send a document. Support can walk you through the cashier, or you can open a bd399 account and read the same pages from your profile. See also our responsible gaming and terms pages.