bd399 Terms & Conditions

What this agreement covers

Opening an account at bd399 means you accept this agreement. It sets out what you can expect from us and what we expect from you while you hold a bd399 account in Bangladesh. If a clause does not sit right with you, ask support before you deposit rather than after.

Three other documents run alongside these terms: the Privacy Policy, the rules attached to each promotion, and the published rules of every game provider on our floor. Where a bonus rule is stricter than what you read here, that rule applies to that bonus only.

Everything below is written in plain English for players in Bangladesh. Amounts are in taka (৳) and every time mentioned is Bangladesh Standard Time, UTC+06.

Before you sign up: who qualifies

You must be 18 or older to register at bd399. One person, one account: one name, one phone number, one wallet. Two accounts opened on the same identity, even with different numbers, are one too many, and the extra one is closed.

• Register with the legal name printed on your National ID. A nickname creates a delay later.
• Use a phone number and a bKash, Nagad, Rocket, Upay or bank account that belong to you.
• Never sell, lend or hand over a bd399 account, not even for a single evening.
• If somebody else has used your details here, tell live chat on the same day.

Details that do not match your documents will stall your first withdrawal. Correcting a spelling mistake in your name today is quicker than fixing it after you request a payout.

Rules your account has to follow

Most disputes at bd399 begin with an account that was not looked after. These five rules are the short version of what keeps an account in good standing.

• Keep your password private and log out on shared phones and cyber café machines.
• Do not hide your location with a VPN to claim offers meant for Bangladesh only.
• No bots, scripts or emulators on slots, crash rounds or live tables.
• Do not open extra accounts to collect the welcome bonus a second time.
• Do not bet on matches you can influence, such as a local league you play in.

Breaking one of these can mean voided bets, a removed bonus or a closed account. bd399 tells you which rule was applied, and you can answer through live chat.

Deposits: what lands and when

The minimum deposit at bd399 is ৳350. bKash and Nagad usually clear in about a minute, Rocket and Upay are close behind, and bank transfer depends on your branch. Deposits must come from a wallet in your own name; third-party transfers are sent back.

A first deposit of ৳350 with the 225% welcome offer applied adds ৳787.50 in bonus funds, and the ৳21,000 cap is reached once that first deposit passes about ৳9,334. Bonus money stays separate from cash until its wagering is finished.

Account and payout limits at a glance

Bonus money and its conditions

Bonus funds are play money with conditions attached. The welcome offer carries a 24× wagering requirement on the bonus amount and has to be cleared within 7 days. Slots count in full towards it; live tables and crash rounds vary, so read the promotion before you opt in.

Later reloads add 11%, daily cashback returns 1.2% of net losses, and a referral pays ৳475 once your invited friend makes a qualifying first deposit at bd399. One welcome bonus per person, household and device.

If one offer is cleared through several accounts, bd399 can remove the bonus, cancel winnings that came from it and keep the deposit attached to it. Betting both sides of the same market to finish wagering is treated the same way.

Withdrawals: what we check first

The minimum withdrawal is ৳600 and the standard daily cap is ৳125,000. VIP tiers lift that ceiling as your monthly turnover grows. Once approved, a payout usually arrives in about 35 minutes.

1. Send your documents

   National ID, passport or driving licence. The review takes up to 2 hours and happens once, before your first bd399 withdrawal.

2. Finish your wagering

   Any active bonus must be cleared 24× before bonus-linked winnings can leave the account.

3. Request the payout to the same wallet

   Money returns to the bKash, Nagad, Rocket, Upay or bank account you used to deposit.

4. Expect the first one to take longer

   Allow up to 1 hour for the first withdrawal. Later payouts are usually done in about 35 minutes.

A person reviews withdrawals, not only software. If a run of bets looks unusual, bd399 may ask one short question about your play before releasing the money.

Play we will not stand behind

Some behaviour ends an account instead of pausing it. Stolen cards or wallets, chargebacks after a deposit, bets on events you control, and groups betting as one person from a single account are all treated as fraud.

While a case is open, bd399 may freeze the balance and void bets placed during the review. You still get a written reason in live chat, and a decision you disagree with can be escalated to the support team.

Clear errors in odds or payouts are corrected, not paid out. When a slot or table shows a price that is plainly wrong, the affected bets are voided and the stakes returned.

When these terms change

These terms change when payment rules, tax rules or provider requirements change. The version on this page is the one that applies to your bd399 account. If a change touches bonus wagering or withdrawal limits, it is announced here before it takes effect.

Playing after a change means you accept the new version. If you do not, withdraw your balance and ask live chat to close the account.

Contact: where to get a straight answer

Support at bd399 runs 24/7 through live chat, which also handles KYC questions and payout checks. Have your account number and the transaction ID of the deposit or withdrawal you are asking about ready before you open the chat.

For payment steps, the bd399 deposit guide and the withdrawal and KYC guide walk through each screen. For limits of your own making, the responsible gaming page explains the deposit caps and time-outs you can set.

Questions before you accept

Can I hold more than one bd399 account?

No. One account per person, phone number and payment wallet. If you opened a second one by mistake, tell live chat before you deposit so it can be closed without penalty.

What happens if my KYC documents are rejected?

Usually a photo is blurred or the name does not match the account. Upload a clearer picture and the review runs again within 2 hours. Your balance stays where it is while you fix it.

Do I lose the bonus if I withdraw early?

Yes. Withdrawing before the 24× wagering is finished cancels the bonus and any winnings it produced. Your own deposit stays withdrawable once open bets are settled.

Why was my payout smaller than the amount I asked for?

The daily cap is ৳125,000, so anything above it moves to the next day. A payout can also be trimmed when part of the balance came from a bonus that is not yet cleared.

Still reading? Open your account on the register page, or try the free game previews on the bd399 home page before you put money in.